Application Migration
Modernization of Dispute Management Application
A global payments processing company needed to modernize its credit card dispute management system by re-engineering in cloud to take advantage of latest technology capabilities, such as machine learning, for improved outcomes.
Client Challenges and Requirements
- Monolithic application with high maintenance and licensing cost
- Locked into high cost BPM suite yet lacked flexibility / configurability
- Long lead times / expensive upgrades to card brand mandates
Bitwise Solution
Consistent User Experience to Customers across client’s software driven, technology enabled assets
Enable API-based communication to constantly evolving card schemes via Real-Time System Interface (RTSI) and batch processing
Built on Google Cloud Platform, flexible to be moved to cloud providers with minimal changes
Auto case resolution feature for faster processing and save manual efforts
Machine Learning module to predict the probability of winning a dispute
Machine Learning for auto-resolution and auto-allocation
Modernization of dispute management application
Tools & Technologies We Used
Microservice/API based solution
Use of Google Cloud Platform
J2EE, Spring, React JS, Drool, Docker, Kubernetes
BRE for auto case resolution
Automated build and deployment
Machine Learning
Key Results
Increased agility and reduced turnaround times for card brand and business needs
Reduced TCO
Blueprint / Model for cloud / microservices enablement of core applications
